Commitment of TCL air conditioners service：
1, free design, free delivery, free installation, free standard configuration material fee;
2, for the central city, we provide 24 hours door-to-door service, remote areas and special circumstances, it needs to make an appointment to serve;
3, the unified national consulting, repair, complaints hotline 4008123456, 24-hour telephone answering and holidays normal service.
Air conditioners service---installation policy
Household air conditioner:With a valid purchase invoice, you can enjoy a free on-site installation services (except window machine).
Mobile air conditioning: charging installation.
Note: it must be installed by the TCL air conditioning special service outlets.
Air conditioners service---The scope of charges for installation services (or not in the scope of services provided by the Division I):
(1) the cost of the material and the supplementary refrigerant when the housing structure or the user's requirements are required to be extended;
(2) drill holes in a wall or reinforced concrete wall with a thickness of more than 40cm;
(3) air conditioning move and move, re install;
(4) disassembly and assembly safety net;
(5) installation of an indoor or outdoor unit purchased separately;
(6) the installation of window machine;
(7) the "treated goods" and "grades" of the price reduction processing;
(8) the user requests to increase the outdoor machine drainage mouth;
(9) without installing a debit card or no purchase invoices;
(10) when the air conditioner is installed, it is required to punch holes in the glass wall, glass windows or other glass products. Please find a professional glass drilling company or change the location of the hole;
(11) it requires installation workers play safe belt hanging in the window, the operation is a certain degree of difficulty and risk; outside the machine placed a certain difficulties and need to from upstairs and downstairs hoisting, or with high ladder and other auxiliary equipment installation, aerial work difficulty of cost.
Air conditioners service---Repair service policy
(1) provide valid purchase invoice (including electronic invoice);
(2) must be installed and maintained by the special service outlets designated by our company;
(3) must be in the repair period;
(4) the fault caused by non-human;
(5) if you can not provide a valid purchase invoice, the date of purchase in order to calculate the bar code on the ex factory date will be postponed to the following 3 months, such as bar code or not clear, it will not repair.