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Luomou who lives in Songxi bought a lawn mower.He planned to improve work efficiency,but it has cut his foot and wrist,he not only spent 8000 RMB to see a doctor, but also can not work in a year.Ms. Zhu asked the lawn mower dealers to give compensation but was refused.In desperation, she complained to the industrial and commercial sector. After investigation and mediation by the industrial and commercial departments,the lawn mower dealers paid 5000RMB to he as compensation in one time.
On October 23, 2011, Mr. Luo took 2850RMB to buy a electric mowe,lawn mower dealers also distributed a blade.At the same time, Mr. Luo purchased 5 blades from the lawn mower dealers.
November 18, when Mr. Luo in the use of lawn mowers,suddenly,blade broken,caused that his right foot and wrist injuries.Treatment costs spent more than 8000BMB, at present, Mr. Luo has a rest at home,the doctor asked him can not work in a year, and also need follow-up treatment.Mr. Luo's wife, Ms. Zhu asked the lawn mower dealers for compensation related expenses,lawn mower dealers refused to compensate for the lack of evidence,and let Ms. Zhu go to find the manufacturer. In desperation, Ms. Zhu called 12315 service for help.
After the complaint, 12315 service staff immediately launched an investigation, evidence collection. lawn mower dealers insist on testing the quality of the product,Ms. Zhu is reluctant to send the product to the test, because she can not determine whether there is a quality problem.Through a detailed investigation, the staff learned that the use of lawn grass, in order to seek convenience, not according to the requirements of the product manual to install protective cover for the operation, and the cutting of the blade is the cutting of the blade fracture, and therefore suspect that the accident is due to the irregular operation. But starting from the point of view of people-oriented, after mediation, both sides said to retreat a step,finally, the dealer paid 5000 yuan to the consumers.