A few days ago,national consumer electronics servicing work conference and the national consumer electronics servicing maintenance alliance established in Beijing. Attended the meeting: the Ministry of information industry, the Ministry of science and technology, China Consumer Association, the China electronics chamber of Commerce, the China Electronic Chamber of commerce consumer electronic products sales service professional committee and other related leadership and alliance to join the unit's representative.
National consumer electronics servicing repair union responsible person said:“National consumer electronics servicing repair agency Alliance”Is a modern service industry, which contains a huge resource, the top of the national information industry led by the Department, which itself belongs to the China Electronic Chamber of commerce consumer electronic products sales service professional committee direct management. At the same time, the China Consumer Association, the State Administration of industry and commerce, the State Administration of quality supervision, and other competent authorities will be to safeguard the legitimate rights and interests of consumers nationwide model engineering and reform demonstration to concern and support, so it will become the focus of the whole society.
In operation，"national consumer electronics servicing repair union"uses the mobile computer technology, through the collection of consumer requirements, unified management and scheduling of electronic commerce platform.
For consumers, send a text message can be the first time to upload their own maintenance requests.To the franchisee businesses,the most significant change is that it will become a node of the after-sale service information network, in the network information center, the headquarters of the remote control, issued by the national consumer daily maintenance service request information first collection to 10666286315 information platform,and then sent to the general part of the maintenance service network.
In management,"national consumer electronics servicing repair union" is implemented by the "eight unified" management approach:Signed a unified franchise agreement,using the unified information network platform service message and conduct business activities,implement uniform standards of after-sales service standards,hang a unified service logo and standard CI design logo, accept unified service business scheduling and service operation process, enjoy a unified spare parts purchase channels and logistics distribution, adhere to unified service charges, the implementation of unified maintenance service settlement standards and settlement process.